Monthly Compliance Update, March 2011
Compliance Webinar - 2011 Legal
What I Saw At ATA 2011
Well, the early results are in, and they are very encouraging! This year's ATA convention was well-attended, the educational sessions were better than ever, and the events were great. So what if this year's convention was only six months after the 2010 convention! Everything came off beautifully, and the buzz on the street (ok, the convention hall) was that this was one of the best conventions the ATA has staged. The venue was spectacular, and there were always plenty of sessions and events to keep all attendees engaged.
I personally spent a great deal of time on the convention floor, hanging out with the good folks from Contact Center Compliance. Booth traffic was brisk, and many a CCC screaming monkey was sent flying into the distance (apologies to those who happened to be on the receiving end.) Interest in CCC's core scrubbing products was high, as was interest in CCC's industry-leading Compliance Guide. I was also lucky enough to have attended Michele Shuster's seminar entitled "Contemporary Contact: Beyond the Traditional 'Lines' of Customer Reach." Every entity needs to understand how to leverage existing and emerging contact technologies (text, chat, sms and wireless) while maintaining compliance with state and federal laws, and Michele's seminar addressed all of the important issues in an informative and engaging manner.
Noble Systems User Group Conference
Contact Center Compliance will be exhibiting and hosting a Telemarketing Update for Noble customers with guest speakers Ryan Thurman, Michele Shuster, and Joe Sanscrainte.